Wow. Just logged in and noticed the comments of support.
I'll be candid - the last 6 days have been pretty dark one's for me and the wife.
As for Hybrids assistance - what can I say? Has provided clarity where there was none, that alone has helped me emotionally - can't thank you enough mate.
I am also truly grateful to the other kind members also - gives me a little hope knowing there are still nice people are around. Things happen in life sometimes that make you question where all the good people have gone. Seems I might have an idea where a few have been hiding.
I feel like right bloody idiot for allowing this to happen to my family. I checked and double checked EVERYTHING about the car and the establishment. Poured over the paperwork, vehicle receipts, independent inspection - negotiated with the dealer over a period of 7 weeks. Came unstuck on the most important item of all - the payment.
In hindsight, it is funny how much you learn to trust a format of communication like email.
I've seen the scams, similar domains, email with a different digit, links to click on, dodgy emails to open, ads for cars from scammers that don't answer questions the right way - I thought I had seen a lot. Honestly never occurred to me a hacker could be controlling the flow of an email conversation between two legitimate parties for weeks. Sending me details and information - even items that could NOT be forged - about the vehicle. Puppet master had full control.
This hacker just watched the whole conversation I had with the dealer for weeks - even stopping emails he did not want either of us seeing.
I am glad you put the sticky up there - I really want people to learn from this mistake of mine. Your side of the email conversation might be secure, but you never know about the other end. Ever. So do not assume it is not being listened to or possibly being controlled, even if much of the subject material is absolutely and unquestionably genuine.
For payment details, ALWAYS pick up the phone. Sounds easy in hindsight....
I appreciate the offers of support, but not sure I can expect you all to bail me out of a trouble that was of my own making.
Legally - yeah - what can I say. Been told the business is certainly liable to some degree, but proving that could be costly and we have no way of knowing what sort of compensation (if any) we could receive. International litigation could be costly as well.
How secure were their systems?
Who knows. Would need to pay to have them audited. Also have to drag in their IT company as defendants. Case gets bigger $$$.
How much security is considered reasonable?
Again - subjective. The dealership is not NASA or the FBI. Reasonable security steps for a small business, and what they are? All very subjective as what is reasonable.
I have mate in the UK who is a solicitor and he is asking head honcho's at his firm for advice. They all reckon litigation would be expensive and the outcome questionable, although they all agree the dealer has some liability and probably worth pursuing to a certain point.
Do I want to throw more money at it is the question? Do I chase and blame the dealer that had the unfortunate luck of being hacked? Or simply let it go?
We are all victims to some degree.
Still chasing this up though and will let you know more when I do.
The logos and trademarks used on this site are the property of their respective owners.
We are not responsible for comments, advice, opinions, products or services posted by our members, as they are the property of the poster.